Returns & Exchanges

Puffco offers a 30-day return policy for unused and unopened products purchased directly from our official website. Due to the nature of our electronic vaporizers, we cannot accept returns on any items that have been used or have broken seals.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unopened packaging and was purchased within the last 30 days to qualify for a refund.

• 2.
  Initiate Request

  Visit our Support Portal and provide your order number and email address to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Item

  Securely pack the unused product in its original shipping box and clearly mark the RMA number on the outside of the package.

• 4.
  Ship and Track

  Send the package back to our fulfillment center using a trackable shipping method; once received and inspected, your refund will be processed within 5-7 business days.